| Pancake House chose BatchMaster since it has | | | | • Improved accessibility to data and |
| the necessary components essential for a food | | | | information. |
| service company. The software is customized to | | | | • Adaptability to possible changes in the |
| fit the operations of a food service company | | | | manufacturing and distribution systems. |
| from manufacturing to distribution. Furthermore, | | | | Another major consideration for Pancake |
| the software being Microsoft Windows based is | | | | House’s selection of BatchMaster ERP is its |
| convenient to use and could be easily understood | | | | Chinese language capability and support. The |
| by those who do not have an information | | | | company is looking at establishing presence in |
| technology background. | | | | China and will standardize on BatchMaster with the |
| Pancake House, headquartered in the Philippines, | | | | successful pilot implementation in the Philippines. |
| recently selected BatchMaster ERP (enterprise | | | | InfoSoft, the BatchMaster strategic alliance |
| resource planning software. “The former | | | | partner that worked with Pancake House, was |
| system could no longer handle the existing flow | | | | viewed to provide additional benefits including: |
| and volume of information; data processing and | | | | • On call post sales service. |
| transmission caused delays and problems rather | | | | • Technical support in a language |
| than expediting the basic necessities of the | | | | understandable to the company's users. |
| company,” according to Finance Director, Ms. | | | | • Transfer of technology should be done until |
| Zeny Mercado. | | | | the software is fully understood by the |
| The former ERP system was limited in terms of | | | | company's users and effectively used as intended. |
| addressing the growing needs of the company | | | | • Keep the company posted with the changes |
| and its operation. Data processing had been so | | | | or upgrades in the software. |
| slow impacting the decision making process. | | | | • Expertise on the use of the software. |
| Likewise, transmission of information between | | | | BatchMaster Software, Inc. has provided |
| departments and shops was protracted affecting | | | | advanced ERP solutions for over two decades |
| the efficiency of the corporate system. Ms. | | | | with more than one thousand five hundred |
| Mercado noted that, “Generation of data has | | | | installations worldwide. BatchMaster’s |
| become difficult prompting the company to | | | | customers can be found in every formula or |
| recourse to other tedious methods, which made | | | | recipe-based business, including food, beverage, |
| the use of the former system either futile or | | | | cosmetic, personal care, paint, coating, |
| non-serving to its intended purposes.” | | | | nutraceutical, pharmaceutical, and specialty |
| Impacts of BatchMaster ERP: | | | | chemical industries. Flexible, easy to learn and use, |
| • Expedient transmission of information within | | | | and scalable to grow with a process |
| the corporate system. | | | | manufacturing business, BatchMaster is the |
| • Capable of handling and managing the | | | | definitive solution for the challenges facing small to |
| information flowing in the present corporate | | | | midsize process manufacturers. BatchMaster has |
| system as well as to their expected increase in | | | | more than a hundred technical staff numbers of |
| subsequent years. | | | | highly-qualified software professionals. |